Privacy Policy

This Privacy Policy applies to the activities of Star Inn Suites and Retreat Limited and its affiliates (hereinafter referred to as “SISRL” in this policy). By visiting our website www.starinnsuitesandretreat.com and our mobile application, you are accepting the terms stated hereunder relating to Privacy.

It explains how SISRL handles personal information and complies with the requirements of the Privacy Act. If you have further questions relating to this policy, please contact our Member Relations Officer via email at info@starinnsuitesandretreat.com.

1. Collecting Information About You

In accordance with the applicable Acts governing Privacy, SISRL only collects personal information that is necessary for business purposes. We endeavour at all times to collect personal information in a fair and lawful manner, and to meet our members’ expectations that we will respect their right to control how their personal information is collected and used.

SISRL collects personal information for the purpose of its business, which include:

• Prior and Post purchase: SISRL collects information about members and prospects at the time when a person first joins a program and while they remain a member. This includes general contact information, personal details (including spouse/family members), demographic information, preferences, interests, professional details, and payment details.
• Resort Management: We collect personal information related to bookings and resort facility management. Further information may be collected in specific instances, such as incidents occurring on-site for legal and insurance reasons.
• Travel Arrangements: SISRL collects information on individuals when they book travel arrangements to process transactions and fulfill requests with travel and tourism operators.
• General Business: We also collect information relating to employees, contractors, shareholders, resort managers, and other individuals.

2. Using and Disclosing Your Personal Information

Our purpose in collecting information is to provide you with personalized package services and explore holiday accommodation entitlements. SISRL uses personal information to operate our programs, improve products and services, and for internal quality assurance.

SISRL provides personal information to resort operators to facilitate your requested bookings. We do not routinely disclose personal information except when necessary to provide requested services. SISRL will not use or disclose your information without consent unless required by law to protect rights, property, or personal safety.

3. Service Providers

SISRL uses a range of service providers to maximize the quality and efficiency of our operations. These third parties (such as mail houses) may have access to personal information but are required to adhere to strict privacy guidelines and are prohibited from using the information for unauthorized purposes.

4. Marketing Activities

We respect individual choices regarding marketing communications. We may occasionally contact you to remind you of package renewals, expiry of benefits, or special promotions. If you wish to be removed from our mailing list, you may contact us at:

5. Website and Mobile App Usage

SISRL is committed to data security. We use “cookies” to customize visitor experiences and facilitate transactions. Cookies do not give us access to your computer or personal information beyond what you choose to share.

For our Mobile App users:

When you download or use SISRL apps, we may receive information about your location and device (unique identifier, IP address, OS, etc.) to provide location-based services and improve our technical functionality. You can manage location services through your device settings.

6. Accessing and Updating Your Information

If you wish to know exactly what personal information we hold about you, or if you need to change inaccurate or out-of-date information, please contact our Member Relations Officer. We will take reasonable steps to amend or delete your record unless retention is required for statutory or regulatory reasons.

7. Storage and Security

SISRL takes all reasonable steps to keep your information secure, accurate, and up-to-date. We use password-controlled access, audit logs, and secure data centers with daily backups. Our data network is private and protected by sophisticated intrusion detection technologies.

8. International Transfers

As a global business, SISRL may use overseas facilities to process or back up information. We only transfer information overseas as authorized by applicable Privacy laws and in keeping with our commitment to safeguard your privacy.

9. Future Changes

As our business evolves, our policies will be reviewed and revised from time to time. Changes to the Privacy Policy will be made by posting an updated version on our website and communicated in our member publications.